Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@yume-neko.com.
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- F&A
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F&A
Yes, all our anime figures are 100% authentic and sourced directly from reputable manufacturers
Once your order is shipped, we will provide you with a tracking number via email.
You can use this number to track your package on our website or the carrier's website.
We accept returns within 30 days of purchase, provided the item is in its original condition and packaging.
Please contact our customer service team to initiate a return.
No, we currently ship only within the United States.
We are working on expanding our shipping options in the future.
You can sign up for our newsletter to receive updates on new releases, exclusive offers, and other exciting news.
We accept various payment methods, including credit/debit cards and other secure payment options.
If you receive a damaged or defective figure, please contact our customer service team immediately.
You can reach our customer support team via email or our website’s contact form.
We are here to help you with any questions or concerns.
Shipping rates and delivery times vary based on your location and the shipping method selected.
Detailed information is provided at checkout.
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request if the order has not yet been processed.